Privacy Policy jk8 Malaysia

Jk8 collects your personal information for lawful and limited purposes. The type of information we may collect depends on how you interact with our platform:

Information you provide directly:

Automatically collected information:

The information we collect is used solely for the following purposes. jk8 will not use your data for purposes beyond the stated scope without obtaining your consent first:

• Account management: Processing registrations, verifying member identities through KYC, and maintaining accurate account records.
• Transaction processing: Processing deposits and withdrawals securely through payment channels integrated within the platform.
• Security & fraud prevention: Identifying and preventing fraudulent activity, money laundering, or any form of platform abuse.
• Legal compliance: Fulfilling obligations under PDPA 2010 and other applicable laws governing jk8's operations.
• Customer support: Providing relevant assistance and resolving any complaints or enquiries you submit to our team.
• Marketing communications: Sending information about promotions, exclusive offers, and platform updates — only if you have consented to receive such communications.
• Platform improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the overall user experience.

Jk8 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, in certain limited situations, we may need to share some of your information with the following parties:

• Payment service providers: Required transaction information is shared with recognised payment providers such as FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, and GrabPay solely for the purpose of processing your transactions.
• Technology service providers: Third-party companies that assist us in managing the platform's technical infrastructure, subject to strict confidentiality agreements.
• Competent authority: When required by law, court order, or a valid request from a legitimate enforcement agency in Malaysia.
• Identity verification service providers: For KYC and fraud prevention purposes, some identity information may be verified through trusted third-party platforms.

All third parties working with jk8 are required to comply with data protection standards equal to or higher than those we uphold.

The security of your personal information is jk8's top priority. We continuously invest in security infrastructure to ensure your data is always protected against unauthorized access, data leaks, or misuse.

• 256-bit SSL encryption: All data transmitted between your device and jk8 servers is encrypted using industry-standard TLS/SSL protocols. This means your information cannot be read even if intercepted in transit.
• Hashed password storage: Your account password is never stored in plain text. We use strong hashing algorithms with a unique salt for each account.
• Financial data segregation: Banking and transaction data is stored in an isolated server environment with strict access controls, separate from general profile data.
• 24/7 monitoring: The jk8 security system is continuously monitored around the clock to detect any suspicious activity or intrusion attempts.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA for an additional layer of account protection.

Jk8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies (required): Required for core platform functions such as maintaining login sessions, remembering language preferences, and securing forms. These cookies cannot be disabled.
• Analytics cookies: Helping us understand how members interact with the platform — which pages are most visited, how long sessions last, and so on. This data is collected in aggregate and does not identify individual users.
• Preference cookies: Saving your personal preferences such as display language, interface theme, and notification settings to ensure a smoother experience each time you access the platform.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold. jk8 fully respects these rights:

We aim to process every request within 14 business days. Some requests may take longer depending on the complexity of the case.

Jk8 only retains your personal information for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and up to 5 years after account closure, in line with Malaysian financial record-keeping requirements.
• Transaction records: Retained for a minimum of 7 years as required by Malaysian tax and financial regulations.
• Activity & security logs: Retained for 2 years for fraud detection and security compliance purposes.
• Marketing data: Deleted within 30 days after you withdraw your marketing consent.

Upon expiry of the retention period, data will be securely deleted using methods that ensure it cannot be recovered.

The jk8 platform is exclusively for individuals aged 18 years and above only. We do not knowingly collect any personal information from individuals under 18 years of age.

If we discover that we have unknowingly collected information from a minor, we will take immediate steps to delete that information and close the account in question. Parents or guardians who become aware that their child has registered on jk8 are encouraged to contact our support team immediately.

Jk8 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever a significant change occurs, we will:

• Displaying a clear notice on the platform's home page at least 7 days before the changes take effect.
• Sending a notification to your registered email address if any changes affect your fundamental rights as a member.
• Updating the "Last Updated" date at the top of this page.

Your continued use of the jk8 platform after any changes to this Privacy Policy take effect will be considered your acceptance of those changes.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, do not hesitate to contact the jk8 support team:

For formal complaints regarding data protection, you may also contact the Department of Personal Data Protection Malaysia (JPDP) through their official channels.